Returns & Exchanges

At CTRL Cairo, we offer a hassle-free 14-day return and exchange policy for all unworn items with original tags attached. We are committed to ensuring your fashion experience is seamless from the moment you order until you are perfectly satisfied with your fit.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via WhatsApp or email within 14 days of receiving your order to request a return or exchange.

• 2.
  Prepare the Package

  Ensure the items are in their original condition, unworn, and unwashed, with all CTRL Cairo tags and packaging intact.

• 3.
  Courier Pickup

  Our shipping partner will contact you within 48-72 hours to collect the package from your doorstep at your convenience.

• 4.
  Quality Check & Refund

  Once our warehouse inspects the items, we will process your refund or ship your exchange item within 5-7 business days.