Frequently Asked Questions
Everything you need to know about shopping with CTRL Cairo.
How long does shipping take within Egypt?
Standard delivery typically takes 2-4 business days for Cairo and Giza, and 3-5 business days for other governorates.
What is your return and exchange policy?
We offer a 14-day return and exchange policy. Items must be in their original condition, unworn, and with all tags attached.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring your favorite fitting garment at home and comparing it to our chart for the perfect fit.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) across Egypt, as well as secure online payments via Visa and Mastercard.
How should I care for my CTRL Cairo apparel?
To maintain the quality of our fabrics, we recommend washing items inside out in cold water and avoiding tumble dryers to prevent shrinkage.
Can I track my order status?
Yes, once your order is dispatched, you will receive an SMS or email with a tracking number to monitor your shipment's progress.